Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Chatbase
Build custom AI chatbots trained on your website, documents, and FAQs in minutes. No-code platform for 24/7 customer support with auto-responses in 95+ languages, lead capture, and analytics. Trusted by 50,000+ businesses worldwide.
Pricing Free / $19-$99 per month
Category chatbots
Difficulty Beginner
Type SaaS
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Chatbase
chatbot-buildercustom-gptcustomer-supportno-codeai-traininglead-generationmultilingual
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Chatbase
- • Custom ChatGPT training | Multiple data sources | Lead generation | Multi-language support | Analytics | Customizable UI | API access | Slack/WhatsApp integration | Conversation history | Human handoff | A/B testing | GDPR compliant
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Chatbase
- → Customer support
- → lead generation
- → FAQ automation
- → sales assistance
- → appointment booking
- → product recommendations
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Chatbase
Small businesses, SaaS companies, e-commerce stores, agencies, content sites, service businesses, startups
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Chatbase
Data Training Expert
Full Customization Professional
80+ Languages Advanced
Instant Setup Professional
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