Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Botsify
AI-powered chatbot platform that helps businesses create and deploy conversational AI for customer service.
Pricing $10 per month
Category chatbots
Difficulty Beginner
Type SaaS
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Botsify
chatbot builderconversational aicustomer service automationai assistantchat platform
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Botsify
- • Chatbot builder | Multi-channel deployment | Natural language processing | Integration capabilities | Analytics dashboard | Live chat handoff | Custom training | API access | Team collaboration | Mobile apps | Voice capabilities | Enterprise features
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Botsify
- → Customer service
- → lead generation
- → sales automation
- → support automation
- → conversational marketing
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Botsify
Businesses, customer service teams, marketing teams, sales professionals, e-commerce companies
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Botsify
Chatbot Builder Expert
Multi-channel Professional
Analytics Advanced
Live Handoff Professional
You Might Also Compare
Need more details? Visit the full tool pages: