Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Botpress
Modern agent builder with visual studio knowledge tools channels and governance so teams ship AI chatbots fast control costs with AI Spend and scale from free PAYG to Plus and Team tiers.
Pricing Free / Starts $89 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Botpress
chatbotagentsstudioknowledgegovernancepaygrbac
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Botpress
- • Visual studio and SDK for agent workflows
- • Knowledge ingestion tables and vector search
- • Multi channel deployment and web chat
- • Logs analytics and AI Spend tracking
- • Live agent handoff inbox and takeover
- • SSO RBAC audit trails residency controls
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Botpress
- → Deploy a website concierge that answers FAQs and collects leads
- → Build internal assistants that search docs and tickets
- → Automate qualification routing and scheduling for sales
- → Provide 24x7 support for common requests with escalation
- → Create multilingual FAQ agents for global sites
- → Connect CRM and ERP actions for status updates
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Botpress
developers platform teams CX leaders and agencies who want a governed agent platform with observability and enterprise security
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Botpress
Studio and SDK Intermediate
Logs and Spend Intermediate
SSO and Policies Professional
PAYG to Team Intermediate
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