Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
A
Aiter
AI powered customer support and knowledge automation that turns docs and tickets into a chat assistant with workflows analytics and guardrails for accurate answers.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Aiter
customer-supportknowledge-baseretrievalworkflowsanalyticsguardrails
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Aiter
- • Doc ingestion and retrieval with filters to constrain sources and avoid hallucinations
- • Editor review and examples to approve canonical answers and tone
- • Workflows for status checks updates and ticket creation with safe handoff
- • Integrations to CRMs and help desks to sync transcripts and actions
- • Permissions redaction and retention rules for privacy and compliance
- • Embeddable web widget and in app surfaces with theme controls
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Aiter
- → Deflect common how to and policy questions with approved answers
- → Fetch order or subscription status and present clear next steps
- → Create tickets automatically when confidence is low
- → Route VIP or billing issues directly to agents with context
- → Maintain multilingual answers for global audiences
- → Review transcripts for gaps and promote improved content
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Aiter
support leaders knowledge managers success teams and product ops who want accurate automated answers with workflows and control
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Aiter
Docs and Tickets Intermediate
Editor Review Intermediate
Workflows and Handoff Basic
Analytics and Controls Intermediate
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