Poly.ai
What is Poly.ai?
Discover how Poly.ai can enhance your workflow
Key Capabilities
What makes Poly.ai powerful
Natural Dialogue
Robust turn taking interruption handling and clarification enable human like conversations across complex tasks.
Back Office Systems
Connect to CCaaS CRMs and ERPs so agents retrieve update and write data securely while tracking outcomes.
Analytics and QA
Analyze transcripts monitor containment and redaction and score flows to improve accuracy and compliance.
Operations and Pricing
Use per minute billing SSO and role based controls to roll out across brands regions and peak seasons.
Key Features
What makes Poly.ai stand out
- Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
- Agent Studio: Build test and tune flows with a visual tool and evaluation suites for rapid iteration
- Human Handoff: Controlled transfers with context so live agents see reason codes and history
Use Cases
How Poly.ai can help you
- Automate order status and delivery changes for retail and logistics
- Handle banking balance checks card holds and travel notices
- Collect meter reads claims and scheduling in utilities and insurance
- Qualify and route sales calls with smart data capture
- Deflect password resets and account updates from the queue
- Provide multilingual support overnight without staffing gaps
- Scale seasonal surges without sacrificing service levels
- Run A B tests on greetings prompts and verification flows
Perfect For
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Plans & Pricing
Per-minute pricing
Visit official site for current pricing
Quick Information
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Frequently Asked Questions
How does Poly.ai pricing work?
What languages and channels are supported?
Can agents complete tasks not just answer questions?
How do handoffs to human agents work?
What security controls are available?
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