Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Overview
ai builds lifelike voice agents that handle customer calls across industries in 45 plus languages. Agents recognize intent handle interruptions ask clarifying questions and complete tasks like order status authentication rescheduling and account updates. Integrations with CCaaS CRM and order systems let agents take action rather than just answer FAQs.
Deployments emphasize uptime analytics and a voice first design philosophy with clear handoff to human agents when needed. Pricing is transparent on model structure but quote based on volumes and integrations with ongoing use billed per minute. ai to reduce wait times increase containment and offer 24x7 support with consistent brand tone and governance.
Key features
- Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
- Agent Studio: Build test and tune flows with a visual tool and evaluation suites for rapid iteration
- Human Handoff: Controlled transfers with context so live agents see reason codes and history
Best for
- Automate order status and delivery changes for retail and logistics
- Handle banking balance checks card holds and travel notices
- Collect meter reads claims and scheduling in utilities and insurance
- Qualify and route sales calls with smart data capture
- Deflect password resets and account updates from the queue
- Provide multilingual support overnight without staffing gaps
- Scale seasonal surges without sacrificing service levels
- Run A B tests on greetings prompts and verification flows
Capabilities
Natural Dialogue
Robust turn taking interruption handling and clarification enable human like conversations across complex tasks.
Back Office Systems
Connect to CCaaS CRMs and ERPs so agents retrieve update and write data securely while tracking outcomes.
Analytics and QA
Analyze transcripts monitor containment and redaction and score flows to improve accuracy and compliance.
Operations and Pricing
Use per minute billing SSO and role based controls to roll out across brands regions and peak seasons.
Frequently Asked Questions
How does Poly.ai pricing work?
Public materials state usage is billed per minute with quotes tailored to volume and integrations which aligns spend to realized call load and value.
What languages and channels are supported?
Voice agents support 45 plus languages and can extend to chat and messaging using the same knowledge base and flows.
Can agents complete tasks not just answer questions?
Yes deep integrations allow authentication order management scheduling and account updates directly within calls.
How do handoffs to human agents work?
Transfers include context reason codes and transcript snippets so live agents continue without repeating steps.
What security controls are available?
Enterprise SSO encryption redaction and role based governance help meet compliance and audit requirements.
