Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Bard
Google's conversational AI assistant now powered by Gemini Pro, offering multimodal understanding, Google Search integration, and real-time information access for research, creativity, and productivity.
Pricing Free
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Bard
google aichatbotsearch integrationmultimodalreal-timecodinganalysis
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Bard
- • Google search integration | Multi-modal understanding (text
- • images
- • code) | Real-time information access | Code execution capabilities | Export to Google Docs/Gmail | Multiple draft responses | Voice input | Image analysis | YouTube video summaries | Google Workspace integration
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Bard
- → Research assistance
- → creative writing
- → coding help
- → data analysis
- → educational support
- → content creation
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Bard
Students, professionals, researchers, developers, content creators, educators, general users, data analysts
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Bard
Google Integration Expert
Multimodal Analysis Professional
Code Assistance Advanced
Real-time Information Professional
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