Poly.ai
Enterprise voice assistants that answer phone calls resolve tasks and integrate with back office systems using a usage based per minute model built for large contact volumes.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Botsonic
AI chatbot builder with agentic workflows knowledge ingestion and multi channel deployment so teams ship support and sales bots fast with spend controls and governance.
Pricing Free / Starts $16 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Poly.ai
voice-aicontact-centerautomationivrcustomer-serviceenterprise
Shared
None
Only in Botsonic
chatbotagentsknowledge-basecustomer-supportlead-capturegovernance
Key Features
Poly.ai
- • Voice First Agents: Natural turn taking barge in handling and repair strategies for real conversations at scale
- • Per Minute Pricing: Ongoing use is billed by minutes which aligns costs to actual call volumes and outcomes
- • Deep Integrations: Connect to CCaaS CRMs and order systems so agents authenticate route and complete tasks
- • Omnichannel Brain: Design once then extend to chat messaging and web voice with a shared knowledge base
- • Analytics and QA: Monitor containment topics and CSAT with call transcripts and redaction for compliance
- • Security and Governance: Enterprise SSO encryption and audit trails with role based access for teams
Botsonic
- • No code studio for flows prompts tools and branding
- • Knowledge ingestion via URLs files and sitemaps
- • Retrieval augmented answers with citations
- • Multi channel deployment and embeddable widget
- • Live agent handoff and ticket integrations
- • Spend analytics message quotas and alerts
Use Cases
Poly.ai
- → Automate order status and delivery changes for retail and logistics
- → Handle banking balance checks card holds and travel notices
- → Collect meter reads claims and scheduling in utilities and insurance
- → Qualify and route sales calls with smart data capture
- → Deflect password resets and account updates from the queue
- → Provide multilingual support overnight without staffing gaps
Botsonic
- → Deflect repetitive support tickets with data grounded answers
- → Qualify route and schedule sales inquiries from web chat
- → Provide HR and IT self service for common internal requests
- → Offer guided product advice on pricing bundles and fit
- → Onboard users with policy answers and resource links
- → Run multilingual FAQ bots for global audiences
Perfect For
Poly.ai
CX leaders operations owners and IT teams at enterprise contact centers seeking reliable voice automation with integrations and measurable containment
Botsonic
CX leads support managers growth marketers and platform teams who need a governed chatbot stack with quick time to value and predictable costs
Capabilities
Poly.ai
Natural Dialogue Enterprise
Back Office Systems Enterprise
Analytics and QA Professional
Operations and Pricing Professional
Botsonic
Studio and Prompts Intermediate
Knowledge and RAG Intermediate
Spend and Handoff Professional
SSO and Policies Professional
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