Voiceflow
Agent design and orchestration platform to build chat and voice AI with knowledge bases, tools, testing and analytics for support and product assistants.
Overview
Voiceflow lets teams design, test and deploy AI agents that talk and type. Builders compose flows with tools, knowledge sources and guardrails, then simulate conversations, collect transcripts and tune prompts before launch. Credits meter model usage while plans add more workspaces, agents and concurrency.
Integrations and embeddable widgets bring agents into apps and sites, while an API connects to CRMs and ticketing. Product and support teams use Voiceflow to standardize agent design, share templates and measure impact. Governance options like SSO and private cloud appear on enterprise tiers for regulated companies seeking scale and reliability.
Key features
- Visual builder for flows tools knowledge and guardrails
- Embeddable chat and voice widgets with hosting options
- Credits system to meter LLM usage and plan capacity
- Testing suite with transcripts analytics and iteration loops
- Integrations to CRMs ticketing and external tools
- Workspaces and roles for collaboration at scale
- Import documents and URLs as knowledge sources
- Enterprise controls including SSO and private cloud
Best for
- Design a support agent that answers policy aligned FAQs
- Embed a product copilot inside a web app for onboarding
- Route complex issues to ticketing with transcripts attached
- Measure deflection and satisfaction with analytics
- Prototype IVR style voice agents with concurrency limits
- Create reusable templates across products and teams
- Bring your own tools for order lookup or scheduling
- Move from prototype to production with guardrails
Capabilities
Flows and Tools
Compose steps tools and guardrails with a drag and drop builder and prompt controls for reproducibility.
Embeds and Channels
Launch web chat or voice channels and connect back end tools to handle real tasks end to end.
Testing and Analytics
Replay transcripts analyze outcomes and refine prompts to improve containment and CSAT.
Workspaces and SSO
Use roles SSO and private cloud options so regulated teams can deploy safely at volume.
Frequently Asked Questions
How does pricing start?
The pricing page lists a Free Starter plan and paid plans beginning at $60 per month with annual discounts and credit packages.
Can I use my own models?
You can connect to popular LLMs and bring your own models on higher tiers.
Is there a limit on knowledge sources?
Starter includes a smaller cap, Pro and Business lift limits substantially.
Do you support voice calls?
Yes, concurrency for voice is included on paid tiers, review the plan table for specifics.
Can I export transcripts?
Transcripts and analytics are available for review and export depending on plan.
Is there an enterprise option?
Yes, Enterprise adds SSO, private cloud and custom contracting.
Can I try before paying?
A free plan and trials allow testing agent fit and credit usage.
Do you have templates?
A growing template library helps teams move faster from prototype to production.
