Aiter
AI powered customer support and knowledge automation that turns docs and tickets into a chat assistant with workflows analytics and guardrails for accurate answers.
Overview
Aiter ingests help articles, product docs and past tickets to build a support assistant that answers questions and routes tasks. Editors review suggested answers, add examples and define escalation rules to human agents. Workflows guide the bot to fetch order status, update simple account fields or create tickets with clean handoff.
Integrations connect CRM and help desks so transcripts and actions are logged automatically. Administrators control retrieval scope, redaction and retention, while analytics show deflection rate and satisfaction. The assistant embeds as a web widget or in app, and a console lets teams update knowledge without deployments.
For leaders, Aiter promises faster answers, lower ticket volume and consistent tone without sacrificing traceability or safety controls.
Key features
- Doc ingestion and retrieval with filters to constrain sources and avoid hallucinations
- Editor review and examples to approve canonical answers and tone
- Workflows for status checks updates and ticket creation with safe handoff
- Integrations to CRMs and help desks to sync transcripts and actions
- Permissions redaction and retention rules for privacy and compliance
- Embeddable web widget and in app surfaces with theme controls
- Analytics for deflection resolution time and satisfaction trends
- Console for continuous updates without code deployments
Best for
- Deflect common how to and policy questions with approved answers
- Fetch order or subscription status and present clear next steps
- Create tickets automatically when confidence is low
- Route VIP or billing issues directly to agents with context
- Maintain multilingual answers for global audiences
- Review transcripts for gaps and promote improved content
- Track deflection and CSAT to guide help center investments
- Keep compliance by limiting sources and redacting sensitive data
Capabilities
Docs and Tickets
Index approved sources with filters so the assistant only cites trusted content when answering users.
Editor Review
Curate examples and approve canonical answers so tone and facts stay consistent before going live.
Workflows and Handoff
Trigger status checks updates or ticket creation and hand off to agents cleanly when confidence drops.
Analytics and Controls
Track deflection satisfaction and gaps while enforcing redaction retention and permissions.
Frequently Asked Questions
How is pricing offered?
Aiter uses sales assisted pricing based on volume integrations and support options rather than a public entry tier.
Can I restrict what the bot can say?
Yes retrieval scope guardrails and editor approved answers keep outputs within policy and brand voice.
Does it integrate with my help desk?
Integrations log transcripts and actions back to CRMs and ticketing tools for traceability.
How do we handle sensitive data?
Redaction permissions and retention policies keep PII limited and auditable across the assistant.
Is multilingual support available?
Yes teams can manage localized answers and route by user locale or preference.
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