Tidio
Tidio is a customer support and sales chat platform that combines live chat, tickets, and no code automation, with optional add-ons like Lyro AI Agent and Flows that can answer FAQs and trigger conversion paths based on visitor behavior.
Overview
Tidio is built to help teams handle customer conversations across live chat and ticketing while layering in automation for faster responses and lead capture. On the pricing page, Tidio presents add-ons for automation, including Lyro AI Agent for handling customer requests and Flows for contextual sales and lead generation paths. Lyro is positioned to answer common questions and perform recurring tasks, while Flows are positioned as no code conversion paths that trigger at key moments in the customer journey.
Both products are available as stand-alone add-ons with a 7-day free trial and published starting prices, which makes it easier to pilot and measure impact. A solid rollout starts by defining the top intent categories you want to automate, then building a knowledge base that matches your real policy and product language. For conversions, design Flows around a small number of high value journeys, such as product selection, shipping reassurance, and quote requests, and track outcomes like resolution rate and assisted revenue.
For risk control, keep a clear human handoff path and audit automated replies for accuracy, especially when policies change. With careful setup, Tidio can reduce response time, increase self service, and turn support and sales chat into a measurable funnel rather than a busy inbox.
Key features
- Lyro AI Agent add-on: AI agent handles customer requests with knowledge based responses and customizable communication style
- Flows add-on: No code conversion paths that trigger contextually to collect data and support quote requests and lead capture
- Human handoff: Route automated conversations to an agent when the request needs approval or nuance
- Stand-alone options: Lyro and Flows are available as stand-alone products with trials for faster pilots
- Plan builder: Pricing includes a plan builder based on billable conversations and tickets handled by your team
- Integrations and SDKs: Feature list highlights integrations plus Mobile SDK options for embedded experiences
Best for
- FAQ deflection: Use Lyro to answer shipping returns and sizing questions while handing complex cases to agents
- Lead capture flows: Trigger Flows on high intent pages to collect contact details and qualify inbound leads
- Quote requests: Use structured Flows to gather requirements and route prospects to sales with context
- Ticket workload control: Convert repetitive chat threads into automated handling paths and reduce manual triage
- After hours coverage: Keep response continuity with automation when agents are offline and log handoff notes
- Campaign support: Add Flows during launches to guide visitors through offers and reduce checkout hesitation
Capabilities
Live chat and tickets
Tidio centers on real time customer conversations and ticket style workflows. Use this as the backbone, then map high volume topics to structured macros and automation so agents focus on escalations and revenue impact.
Lyro AI Agent
Lyro AI Agent is presented as an add-on that can answer common questions and perform recurring tasks using knowledge based responses. Implement strong human handoff rules and maintain the knowledge source so answers stay aligned with policy.
No code Flows
Flows are positioned as contextual no code conversion paths that trigger at crucial moments. Start with a few measurable journeys, validate mobile UX, and track assisted conversion to justify scaling visitor reach limits.
Pricing controls
Tidio pricing includes a plan builder tied to billable conversations and separate add-on quotas. Model expected volumes, set alert thresholds, and review monthly usage so automation costs stay predictable as traffic grows.
Frequently Asked Questions
How does Tidio pricing start?
Tidio offers a free way to start, and it also lists add-ons with published starting prices. Lyro AI Agent starts at $32.50 per month and Flows starts at $24.17 per month, both shown as stand-alone options on the pricing page.
What are the main automation options in Tidio?
Tidio highlights Lyro AI Agent for handling customer requests and Flows for contextual lead and sales paths. A practical setup uses Lyro for repetitive support intents and Flows for guided conversion steps tied to page context.
What should we watch for legally and operationally?
Automated replies can create policy risk if they are outdated or overly confident. Keep a clear human handoff, document what automation is allowed to answer, and review knowledge sources regularly especially for refunds, shipping, and compliance topics.
Does Tidio work well for ecommerce?
Tidio positions Flows for lead gen and sales funnels and shows ecommerce as an industry focus. Validate your key journeys like product selection and checkout reassurance, then measure lift in captured leads and assisted purchases.
How does Tidio compare to basic live chat tools?
Basic chat tools rely on manual agent effort, while Tidio adds structured automation via Flows and an AI agent option via Lyro. Compare based on self service resolution, conversion impact, handoff quality, and total cost at your chat volumes.
