Quickchat
AI customer-facing agents for websites and support channels that answer questions, trigger actions, and integrate with CRMs and ecommerce platforms so teams automate first-line conversations.
Overview
Quickchat provides configurable AI agents that greet visitors, resolve routine questions, and hand off safely to humans when needed. You embed a customizable widget or deploy to channels, connect data sources, and define guardrails. The agent learns from your docs or product data, then executes “Actions” to look up orders, schedule demos, or capture leads.
A visual console shows conversations, analytics, and fine-tuning tools; role and tone controls keep responses on-brand. For ecommerce, a Shopify app adds catalog awareness and checkout-friendly flows. Teams typically start with FAQ deflection and lead capture, then expand to authenticated tasks via API.
Compared with generic chatbots, Quickchat emphasizes production reliability, low-code setup, and measurable metrics like resolution rate and time saved, making it a practical path to 24/7 support without scaling headcount.
Key features
- Website widget with branding controls and behavior rules
- Docs and data ingestion to ground answers and avoid hallucinations
- Agent Actions to trigger workflows like order lookup or ticket creation
- Search and routing that escalate to human agents with context
- Analytics on containment
- CSAT and time saved for ROI tracking
- APIs and apps for ecommerce and CRM integrations
- Multi-language responses with tone and persona settings
- Privacy controls with opt-in logging and redaction
Best for
- Deflect repetitive FAQs before they reach the help desk
- Qualify inbound leads and book demos directly from the widget
- Show order status
- shipping and returns from ecommerce backends
- Route complex issues to agents with transcripts and intent
- Capture newsletter signups or trials during off-hours
- Run multilingual support for new regions without extra staff
- Answer product questions from manuals and spec sheets
- Collect feedback after interactions to improve content
Capabilities
Docs and Data Sources
Ingest help docs, policies, and product data so answers stay accurate and directly reference your content.
Workflow Actions
Let the agent execute lookups, create tickets, and capture leads using prebuilt or custom actions.
Analytics and QA
Track containment, CSAT, and gaps; review transcripts to refine content and guardrails.
Human Handoff
Transfer with full context to agents in your stack to resolve edge cases quickly.
Frequently Asked Questions
How does pricing start?
There is a free option for basic widget usage, and paid plans for storefronts start around $35 per month via the Shopify app listing, with higher tiers for usage and features.
What sources can the agent learn from?
You can connect help center articles, product docs, and structured data; the more up-to-date your content, the better the answers.
Can it complete tasks, not just answer?
Yes, Actions let the bot perform lookups or create objects in CRMs and ecommerce systems within defined limits.
How do we keep answers on-brand?
Use tone and persona settings, restricted sources, and review tools to align replies with brand voice.
Does it support multiple languages?
Yes, agents can respond in many languages, useful for global storefronts and support portals.
