Kore.ai
Enterprise platform for AI agents across service work and process with orchestration guardrails and governance plus an agent marketplace and deep contact center integrations.
Overview
ai targets enterprise scale deployments where accuracy security and control matter. The platform spans AI for Service with virtual agents that resolve customer requests AI for Work with knowledge search and task automation and AI for Process that orchestrates multi step workflows. Builders use flows tools and a large integration library to connect to CRMs ERPs and CCaaS platforms such as Genesys and NICE.
Governance features include role based permissions approvals analytics and model lifecycle controls. Pricing is not self serve and typically lands in enterprise budgets which reflects the emphasis on reliability SLAs and regulatory needs. ai when they need measurable deflection high quality handoffs to human agents and rigorous oversight.
A marketplace of prebuilt agents accelerates initial time to value while APIs and SDKs enable deep customization within security boundaries.
Key features
- Omnichannel virtual agents with intent tools and knowledge fusion so answers are consistent across chat voice and email
- Agentic workflows that call tools APIs and RPA to complete tasks which turns conversations into outcomes users can trust
- Contact center integrations for NICE Genesys and Salesforce so routing reporting and compliance stay intact
- AI for Work search that unifies knowledge across silos and delivers grounded answers with citations and permissions
- Analytics quality management and testing suites so leaders measure deflection CSAT and safety at scale
- Security controls with roles approvals audit logs and model governance for regulated industries
- Agent marketplace with vertical templates so launches start faster with proven flows and data structures
- APIs SDKs and web components so teams extend behavior and embed assistants into existing apps safely
Best for
- Deflect high volume support intents with grounded virtual agents that escalate cleanly to human experts when confidence is low
- Equip human agents with AI suggestions knowledge and summarization to reduce handle time without losing accuracy
- Automate back office processes such as refunds or entitlement checks by connecting agents to CRMs ERPs and ticketing
- Expose enterprise search that respects permissions and citations so employees find reliable answers quickly
- Launch a vertical starter agent such as banking or travel then customize flows and data for your rules and channels
- Run controlled pilots with A B experiments and QA so accuracy safety and ROI are proven before full rollout
- Replace brittle IVR trees with natural language voice bots that route intent and complete self service actions
- Measure business impact with dashboards that track deflection containment CSAT and average handle time over time
Capabilities
Virtual Agents
Launch assistants that answer and act across chat voice and email with knowledge fusion and tool use while maintaining consistent policies.
Agent Copilot
Provide human agents with suggestions summaries and next best actions that reduce handle time with traceable context and citations.
Tools and Workflows
Connect CRMs ERPs RPA and custom APIs so conversations complete tasks and update systems without fragile glue code.
Security and QA
Apply roles approvals audit logs and test suites so safety compliance and performance are continuously enforced at scale.
Frequently Asked Questions
How is Kore.ai priced and what should we expect at entry?
Kore.ai sells by quote with enterprise contracts and no public self serve price lists which aligns to deployments that need SLAs controls and dedicated support so budget planning should reflect enterprise pricing.
How does Kore.ai connect to our contact center and CRM stack?
Prebuilt integrations cover platforms like NICE Genesys and Salesforce while APIs and SDKs allow deeper customization and event hooks for existing workflows and data.
What steps ensure responses are safe and accurate for regulated industries?
Knowledge fusion citations role aware search approvals and QA suites help enforce safety and accuracy while audit logs support internal and external reviews.
Can we start with a template agent for our industry?
Yes the marketplace offers vertical agents that reduce setup time and you can customize flows intents and data to your compliance requirements quickly.
How do we measure ROI during rollout and after?
Dashboards track deflection CSAT handle time and escalation quality while experiments compare flows so business owners see impact before scaling organization wide
