Glean
Glean is an enterprise Work AI platform that unifies search chat and agents over your company knowledge with connectors governance hybrid retrieval and analytics to answer questions and automate tasks across tools.
Overview
Glean connects to hundreds of SaaS apps and internal sources to build an enterprise knowledge graph then uses hybrid retrieval and LLMs to answer questions draft content and trigger actions. Search understands permissions so people see only what they are authorized to see while chat composes answers with citations to files messages and tickets. Glean Agents automate routine tasks like pulling data summarizing updates or filing requests and the platform provides orchestration tools to design flows and approvals.
Admins manage connectors data residency SSO and DLP while analytics show usage and content gaps that need cleanup. Packaging is sales quoted and tends to price per user with add ons for advanced agent orchestration and specialized domains. For buyers the value is one assistant that actually knows where information lives across tools and can either retrieve with evidence or act through integrations which shortens time to knowledge and reduces swivel chair work across departments.
Key features
- Hybrid retrieval that blends keyword sparse and dense vectors so answers include relevant sources with citations people can verify easily
- Connectors to common SaaS and on prem sources so the graph stays fresh and permissions remain intact without custom ETL pipelines
- Permission aware results that mirror source ACLs and show only what a user can access which builds trust and protects sensitive data
- Chat answers with citations and follow ups that synthesize across apps and link back to the original items for one click verification
- Agent builder and orchestration that designs multi step flows with approvals so assistants can perform safe actions not just retrieve info
- Analytics for content health and demand that reveal stale pages missing docs and common questions to fix in source systems quickly
- Security and governance features with SSO SCIM DLP retention and regional choices that align with enterprise policies and audits
- Developer APIs and SDKs that allow custom endpoints connectors and UI embeds so teams tailor Work AI to department specific needs
Best for
- Onboarding and employee support where assistants answer how do I questions across HR IT and policy with citations and safe action flows
- Sales and success preparation where search gathers account history product notes and tickets so teams enter meetings with full context
- Engineering knowledge reuse where results span docs issues incidents and code with permission awareness to avoid oversharing risk
- Marketing and comms planning where chat drafts briefs from scattered research and links sources for reviewers to validate claims quickly
- Finance and ops reporting where agents pull metrics from systems and draft updates while routing approvals through established owners
- Security and compliance programs where governance ensures least privilege and DLP while analytics surface risky stale or missing content
- Research and analysis tasks where retrieval augments analyst work by pulling relevant docs and summarizing patterns across teams
- Executive queries where leaders ask high level questions and receive answers with links to evidence so decisions move faster with confidence
Capabilities
Hybrid Search
Blend keyword and vector retrieval with ranking tuned to enterprise content then return permission aware hits with clear source citations.
Cited Chat
Generate responses that quote and link to files messages and tickets so people can verify and dig deeper without switching tools.
Agents and Flows
Design assistants with steps approvals and guardrails so routine requests and updates run safely across systems with audit trails.
Security and Analytics
Control SSO SCIM DLP regions and review usage and content health to improve sources and keep Work AI aligned with policies.
Frequently Asked Questions
How is Glean typically priced for enterprises?
Pricing is sales quoted and commonly per user with contract size influenced by connectors volume security options and agent capabilities according to marketplace guides.
Will users see content they are not allowed to access?
Results respect source permissions and show only authorized items which builds trust and keeps sensitive information contained.
Can Glean take actions or only retrieve answers?
Agents can perform safe actions with approvals and logs while chat provides cited answers so teams move from finding to doing in one place.
How hard is connector setup and maintenance?
Most popular SaaS sources have native connectors with admin guided scopes and scheduled syncs which limits custom ETL work for teams.
What evidence accompanies AI answers?
Responses include citations that link back to sources so reviewers verify claims and correct issues in the original systems quickly.
How does Glean handle data residency and compliance?
Admins select regions manage DLP and retention and integrate SSO and SCIM which aligns with enterprise security and audit requirements.
Is there a way to measure value over time?
Usage analytics and content health dashboards reveal demand and gaps and tie outcomes to fewer tickets faster onboarding and saved time.
Can we extend the platform for niche apps?
Developer APIs SDKs and custom connectors allow coverage for internal systems and workflows that are unique to a business.
