Aide
AI teammate for email and knowledge work that drafts replies, summarizes threads, and files tasks across tools, combining a clean triage UI with automations and policy controls.
Overview
Aide focuses on practical email and knowledge workflows. It sits on top of your inbox to prioritize threads, draft context-aware replies, and turn messages into tasks or notes routed to systems like Asana, Notion, or Jira. The companion chat understands your company docs and tickets so answers can cite sources.
Admins set policy rules for sharing and retention, while users get buttons for quick actions like summarize, propose a reply, or escalate. The UI emphasizes speed and low friction: keyboard shortcuts, templates, and inline edits keep you in flow. Teams adopt Aide to shrink triage time, maintain consistent tone, and avoid copy-paste across apps.
It is best viewed as a do-the-work assistant layered over existing tools rather than a separate destination, with collaboration features for shared inboxes and handoffs.
Key features
- Thread triage: Prioritize by urgency owner and customer impact so you clear the inbox with fewer context switches
- Draft and summarize: Generate on-tone replies and concise thread summaries ready to edit and send quickly
- Task routing: Convert emails into tasks notes or tickets across Asana Notion Jira and more with links back
- Knowledge answers: Cite internal docs or previous tickets when answering recurring questions
- Templates and tone: Save voice presets and snippets so replies stay consistent across the team
- Admin policy: Configure data retention sharing rules and redaction for compliance needs
- Shortcuts and UI: Keyboard driven flows quick actions and inline edits minimize friction
- Shared inbox: Collaborate on assignments drafts and handoffs without stepping on each other
Best for
- Triage a busy support or sales inbox with consistent tone
- Turn feature requests into tracked tasks with links to conversations
- Answer recurring questions with doc-cited responses
- Summarize long threads before escalating to managers
- Create digest notes of meetings and decisions from email
- Standardize outreach sequences with templates and approvals
- Route vendor emails to procurement tasks with attachments
- Archive resolved threads with policy compliant retention
Capabilities
Prioritize and Assign
Sort by urgency and ownership while adding notes so teammates see context and next steps immediately.
Replies and Summaries
Generate on-tone replies and concise digests so you spend seconds instead of minutes per message.
Tasks and Tickets
Push action items to Asana Notion or Jira with deep links back to the source email for traceability.
Policies and Roles
Set retention and sharing rules plus redaction so sensitive data stays compliant across teams.
Frequently Asked Questions
Is there a free option?
Aide advertises a free plan for individuals with paid tiers for higher usage collaboration and admin controls.
Does it replace my email client?
No it layers on top and focuses on triage drafting and routing while your existing client handles mail delivery.
Can it cite internal sources?
Yes answers can reference connected docs or tickets so reviewers see where information comes from.
Does it support shared inboxes?
Yes teams can collaborate on assignments drafts and handoffs without overwriting each other.
How do admins control data?
Policy settings cover retention sharing and redaction with audit trails for regulated environments.
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