Chatbase
Train AI support agents on your content and integrate with chat widgets help desks and automations with a free tier and paid plans for higher volume and actions.
Overview
Chatbase is a customer support agent platform that ingests your site files and knowledge base to answer questions with citations and handoff when needed. You can embed a widget, connect channels and enable AI actions like ticket creation or CRM lookups. A visual console shows deflections unresolved topics and training gaps so teams can expand coverage safely.
The product offers a limited free plan and paid tiers that raise credits, add integrations and unlock advanced workflows. Security features include content scopes, API keys per environment and data retention controls. Businesses adopt Chatbase to reduce first response time, route complex issues and keep answers consistent across regions and brands.
With webhooks and Zapier, responses can trigger refunds, bookings or statuses, while analytics quantify savings and CSAT impact.
Key features
- Ingest websites PDFs and docs to ground answers with citations and sources
- Embed chat widget or connect channels for web and product support
- AI actions to trigger tickets CRM lookups and workflows via APIs
- Topic analytics to surface gaps deflections and improvement areas
- Data controls with scopes environment keys and retention settings
- Integrations for Help Scout Zendesk HubSpot Slack and more
- No code setup for quick pilots then expand with API and webhooks
- Multi brand and multi language projects with separate datasets
Best for
- Website support that answers FAQs and links to help articles with context
- Authenticated product support with secure knowledge partitions
- Order status checks refunds or bookings via AI actions and webhooks
- Deflection of repetitive issues to free agents for complex cases
- Partner or reseller portals served by brand specific knowledge
- Self service for trials and onboarding with progressive discovery
- Internal help for policies tools and onboarding decks
- Insights for docs teams to prioritize missing or unclear guides
Capabilities
Your Content
Sync sites files and KBs with citations so answers stay consistent and auditable across channels.
AI Actions
Trigger tickets CRM calls or webhooks from the agent to resolve tasks end to end when policy allows.
Deflection and Gaps
Monitor handled topics and escalations to improve coverage documents and routing.
Widget and APIs
Embed quickly then expand to help desks CRMs and data sources through connectors and webhooks.
Frequently Asked Questions
Is there a free plan?
Yes a limited free plan exists for one agent and basic usage which is useful for pilots and small sites.
How does pricing start?
Public guides list paid plans starting around $40 per month with higher tiers for actions and integrations.
Can it cite sources?
Agents can respond with citations from your content and link to relevant documents or pages.
What if the bot is unsure?
You can configure escalation or human handoff rules by confidence thresholds or keywords.
Does it support multiple brands?
Yes separate datasets and widgets let you run multi brand and multi language projects.
