Freshworks Freddy AI vs BuzzSumo
Compare marketing AI Tools
21% Similar based on 3 shared tags
F
Freshworks Freddy AI
Freddy is Freshworks AI across support sales marketing and IT with copilots agents and insights that draft reply resolve and summarize across the Freshworks suite with per seat and per session pricing.
Pricing Free trial, Copilot add on per user, AI Agents per resolution pricing, Suite tiers vary by product
Category marketing
Difficulty Beginner
Type Web App
Status Active
BuzzSumo
Content research and monitoring platform for ideas, performance insights, influencers and media alerts with a 30 day trial and paid plans starting at 199 per month.
Pricing Free trial / Start $199 per month
Category marketing
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Freshworks Freddy AI
freddycopilotai-agentsfreshdeskfreshchatitsm
Shared
marketingadsadvertising
Only in BuzzSumo
content-researchinfluencersalertsbacklinkstrends
Key Features
Freshworks Freddy AI
- • Copilot assistance in agent and rep UIs that drafts replies summarizes threads and recommends next steps which lifts speed and consistency for teams
- • Autonomous AI Agents that resolve intents across channels with per session pricing so leaders forecast savings from deflection accurately
- • Insights and quality tools that flag topics and gaps and estimate containment which guides article creation and bot training for service desks
- • Native Freshworks integration that keeps tickets contacts and SLAs aligned so reporting and routing remain consistent across modules
- • Security and admin controls that inherit roles SSO and audit logs from each product which simplifies governance for mid market and enterprise
- • Marketplace connectors that pull CRM and knowledge sources which enrich context so answers become more specific and on brand
BuzzSumo
- • Content Ideas and Briefs to turn billions of headlines into actionable angles
- • Domain and URL Analyzer for performance benchmarking and gap finding
- • Backlink Analyzer to watch link growth for pages and competitors
- • Influencer and journalist discovery for outreach lists by topic
- • Trending feeds that surface viral content in near real time
- • Media alerts for brand mentions topics and authors
Use Cases
Freshworks Freddy AI
- → Ticket deflection with AI Agents where common intents are resolved before human touch and analytics track containment and satisfaction
- → Rapid drafting in busy queues where Copilot summarizes threads and proposes replies that agents edit which lifts throughput and reduces burnout
- → Sales email assistance where reps write natural outreach that stays on brand and ties back to CRM records for attribution and follow up
- → IT service ops where Copilot summarizes incidents change notes and assets so handoffs and shift changes keep context without long reads
- → Proactive knowledge management where Insights surfaces gaps and trending topics so teams prioritize articles and playbooks that reduce repeat work
- → Omnichannel rollout where native channels align routing SLAs and analytics for chat email and social with fewer vendor negotiations
BuzzSumo
- → Finding topics and questions with proven engagement signals
- → Benchmarking competitor domains to guide editorial focus
- → Tracking backlinks to measure PR and content impact
- → Building outreach lists of journalists and creators by topic
- → Monitoring brand and exec mentions with daily alerts
- → Spotting rising stories in your niche before they peak
Perfect For
Freshworks Freddy AI
support leaders sales ops IT service managers and RevOps at companies standardizing on Freshworks who want embedded copilots autonomous agents and consistent analytics with predictable add on pricing and controls
BuzzSumo
content marketers, SEO teams, PR and comms, agencies and analysts who need reliable research signals, alerts and influencer discovery
Capabilities
Freshworks Freddy AI
Copilot in Workflows Intermediate
AI Agents Professional
Insights and Quality Intermediate
Security and Apps Intermediate
BuzzSumo
Ideas and Analyzer Intermediate
Mentions and Trends Intermediate
Backlinks and Domains Intermediate
Influencers and Authors Basic
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