Freshworks Freddy AI
What is Freshworks Freddy AI?
Discover how Freshworks Freddy AI can enhance your workflow
Key Capabilities
What makes Freshworks Freddy AI powerful
Copilot in Workflows
Draft replies summarize issues and propose next actions inside tickets cases and records to lift speed while keeping humans in control.
AI Agents
Resolve common intents across channels with quotas pricing per session and analytics for containment so deflection savings are trackable.
Insights and Quality
Surface trends topics and gaps so knowledge and bot playbooks improve and leadership sees impact on SLAs and satisfaction.
Security and Apps
Use roles SSO audit logs and marketplace apps to govern usage connect context and meet compliance without stitching vendors.
Professional Integration
These capabilities work together to provide a comprehensive AI solution that integrates seamlessly into professional workflows. Each feature is designed with enterprise-grade reliability and performance.
Key Features
What makes Freshworks Freddy AI stand out
- Copilot assistance in agent and rep UIs that drafts replies summarizes threads and recommends next steps which lifts speed and consistency for teams
- Autonomous AI Agents that resolve intents across channels with per session pricing so leaders forecast savings from deflection accurately
- Insights and quality tools that flag topics and gaps and estimate containment which guides article creation and bot training for service desks
- Native Freshworks integration that keeps tickets contacts and SLAs aligned so reporting and routing remain consistent across modules
- Security and admin controls that inherit roles SSO and audit logs from each product which simplifies governance for mid market and enterprise
- Marketplace connectors that pull CRM and knowledge sources which enrich context so answers become more specific and on brand
- Multilingual support for global teams that draft and translate while preserving ticket metadata and satisfaction workflows
- Rollout patterns that start with Copilot for humans then phase in AI Agents as content and guardrails mature to protect experience
Use Cases
How Freshworks Freddy AI can help you
- Ticket deflection with AI Agents where common intents are resolved before human touch and analytics track containment and satisfaction
- Rapid drafting in busy queues where Copilot summarizes threads and proposes replies that agents edit which lifts throughput and reduces burnout
- Sales email assistance where reps write natural outreach that stays on brand and ties back to CRM records for attribution and follow up
- IT service ops where Copilot summarizes incidents change notes and assets so handoffs and shift changes keep context without long reads
- Proactive knowledge management where Insights surfaces gaps and trending topics so teams prioritize articles and playbooks that reduce repeat work
- Omnichannel rollout where native channels align routing SLAs and analytics for chat email and social with fewer vendor negotiations
- Regional support where multilingual drafting and translation cut turnaround time and keep local compliance while training content grows
- Change management where leaders pilot Copilot first measure value then enable Agents on well documented intents to protect CX outcomes
Perfect For
support leaders sales ops IT service managers and RevOps at companies standardizing on Freshworks who want embedded copilots autonomous agents and consistent analytics with predictable add on pricing and controls
Pricing
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Starting price
Quick Information
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Frequently Asked Questions
How is Freddy priced across products?
Can we start with humans in the loop first?
Does Freddy work across languages and channels?
How do we measure ROI credibly?
What about data privacy and retention?
Can we connect our knowledge base and CRM?
Is there a free trial for evaluation?
What changed in 2025 pricing?
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