Freshworks Freddy AI
Freshworks Freddy AI
What is Freshworks Freddy AI?
Resolve Faster and Sell Smarter with Freddy AI
Key Capabilities
What makes Freshworks Freddy AI powerful
Assistive Drafting
Generate summaries and reply suggestions that fit brand tone. Reduce handle time by drafting structured responses from conversation context.
Triage & Routing
Classify, prioritize, and route tickets automatically using signals across channels so agents can focus on higher‑value work.
Deflection Agents
Deploy chat and email bots to answer routine queries and capture information, reducing queue backlogs and improving CSAT.
Analytics & Forecasts
Use AI‑generated insights for staffing, SLAs, and sales forecasting. Spot trends early and prioritize improvements with data.
Professional Integration
These capabilities work together to provide a comprehensive AI solution that integrates seamlessly into professional workflows. Each feature is designed with enterprise-grade reliability and performance.
Pricing
Start using Freshworks Freddy AI today
Starting price
Quick Information
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