Freshworks Freddy AI vs Capsho

Name: Capsho
Price: Free trial / Start $99 per month

Compare marketing AI Tools

20% Similar based on 3 shared tags

Freshworks Freddy AI

Capsho

Freshworks Freddy AI

Freddy is Freshworks AI across support sales marketing and IT with copilots agents and insights that draft reply resolve and summarize across the Freshworks suite with per seat and per session pricing.

Pricing Free trial, Copilot add on per user, AI Agents per resolution pricing, Suite tiers vary by product

Category marketing

Difficulty Beginner

Type Web App

Status Active

Capsho

Podcast repurposing suite that turns each episode into show notes, emails, blog drafts, social posts, titles, thumbnails and clips—built for creators who want a consistent content engine around their audio or video.

Pricing Free trial / Start $99 per month

Category marketing

Difficulty Beginner

Type Web App

Status Active

Feature Tags Comparison

Only in Freshworks Freddy AI

freddycopilotai-agentsfreshdeskfreshchatitsm

Shared

marketingadsadvertising

Only in Capsho

podcastrepurposingcontentthumbnailsclipsworkflow

Key Features

Freshworks Freddy AI

• Copilot assistance in agent and rep UIs that drafts replies summarizes threads and recommends next steps which lifts speed and consistency for teams
• Autonomous AI Agents that resolve intents across channels with per session pricing so leaders forecast savings from deflection accurately
• Insights and quality tools that flag topics and gaps and estimate containment which guides article creation and bot training for service desks
• Native Freshworks integration that keeps tickets contacts and SLAs aligned so reporting and routing remain consistent across modules
• Security and admin controls that inherit roles SSO and audit logs from each product which simplifies governance for mid market and enterprise
• Marketplace connectors that pull CRM and knowledge sources which enrich context so answers become more specific and on brand

Capsho

• Upload once generate many assets from notes to blogs emails and captions
• Image and clip studios to create thumbnails and short video cuts
• Voice learning from your edits to better match tone next week
• Persona and offer profiles to keep CTAs on brand
• Scheduling planner for weekly content calendars
• SEO aids for titles descriptions and keywords

Use Cases

Freshworks Freddy AI

→ Ticket deflection with AI Agents where common intents are resolved before human touch and analytics track containment and satisfaction
→ Rapid drafting in busy queues where Copilot summarizes threads and proposes replies that agents edit which lifts throughput and reduces burnout
→ Sales email assistance where reps write natural outreach that stays on brand and ties back to CRM records for attribution and follow up
→ IT service ops where Copilot summarizes incidents change notes and assets so handoffs and shift changes keep context without long reads
→ Proactive knowledge management where Insights surfaces gaps and trending topics so teams prioritize articles and playbooks that reduce repeat work
→ Omnichannel rollout where native channels align routing SLAs and analytics for chat email and social with fewer vendor negotiations

Capsho

→ Weekly podcast to multi-channel content engine
→ YouTube show notes and description drafts
→ Newsletter and blog repurposing from transcripts
→ LinkedIn threads and Twitter posts per episode
→ Promo clips and thumbnails for shorts and reels
→ Guest promotion kits with pull quotes and links

Perfect For

Freshworks Freddy AI

support leaders sales ops IT service managers and RevOps at companies standardizing on Freshworks who want embedded copilots autonomous agents and consistent analytics with predictable add on pricing and controls