Chatfuel
WhatsApp Instagram and Facebook automation with flows AI replies broadcasts and CRM tools, official WhatsApp API partner with entry pricing suited to small teams.
Pricing Free / Starts $20 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Kore.ai
Enterprise platform for AI agents across service work and process with orchestration guardrails and governance plus an agent marketplace and deep contact center integrations.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Chatfuel
whatsappinstagramfacebookautomationbroadcastscrm
Shared
None
Only in Kore.ai
enterprisechatbotsagentscontact-centerorchestrationgovernance
Key Features
Chatfuel
- • Official WhatsApp Business API with templates opt ins and quality monitoring
- • Flow builder and AI replies to automate FAQs sales and support
- • Broadcasts and sequences with segmentation and A B testing
- • Inbox and assignment for agent handoff with conversation history
- • Integrations and webhooks to sync leads orders and events
- • Shop tools for catalogs payments and order updates where supported
Kore.ai
- • Omnichannel virtual agents with intent tools and knowledge fusion so answers are consistent across chat voice and email
- • Agentic workflows that call tools APIs and RPA to complete tasks which turns conversations into outcomes users can trust
- • Contact center integrations for NICE Genesys and Salesforce so routing reporting and compliance stay intact
- • AI for Work search that unifies knowledge across silos and delivers grounded answers with citations and permissions
- • Analytics quality management and testing suites so leaders measure deflection CSAT and safety at scale
- • Security controls with roles approvals audit logs and model governance for regulated industries
Use Cases
Chatfuel
- → WhatsApp sales with catalogs order updates and cart recovery
- → Support deflection for FAQs with agent handoff on signals
- → Lead capture and qualification for ads and landing pages
- → Reengagement campaigns with reminders and promotions
- → Appointment booking reminders and confirmations
- → Instagram DM automation for creators and shops
Kore.ai
- → Deflect high volume support intents with grounded virtual agents that escalate cleanly to human experts when confidence is low
- → Equip human agents with AI suggestions knowledge and summarization to reduce handle time without losing accuracy
- → Automate back office processes such as refunds or entitlement checks by connecting agents to CRMs ERPs and ticketing
- → Expose enterprise search that respects permissions and citations so employees find reliable answers quickly
- → Launch a vertical starter agent such as banking or travel then customize flows and data for your rules and channels
- → Run controlled pilots with A B experiments and QA so accuracy safety and ROI are proven before full rollout
Perfect For
Chatfuel
growth marketers ecommerce managers and service teams using WhatsApp Instagram and Facebook who need automation broadcasts and agent handoff with simple paid tiers
Kore.ai
CX leaders operations owners and IT security teams in regulated enterprises who need controllable AI agents that integrate with existing stacks and meet audit standards
Capabilities
Chatfuel
Flows and AI Replies Intermediate
Broadcasts and Segments Intermediate
Agent Inbox Basic
APIs and Shops Intermediate
Kore.ai
Virtual Agents Enterprise
Agent Copilot Professional
Tools and Workflows Professional
Security and QA Enterprise
Need more details? Visit the full tool pages: