Kore.ai
What is Kore.ai?
Discover how Kore.ai can enhance your workflow
Key Capabilities
What makes Kore.ai powerful
Virtual Agents
Launch assistants that answer and act across chat voice and email with knowledge fusion and tool use while maintaining consistent policies.
Agent Copilot
Provide human agents with suggestions summaries and next best actions that reduce handle time with traceable context and citations.
Tools and Workflows
Connect CRMs ERPs RPA and custom APIs so conversations complete tasks and update systems without fragile glue code.
Security and QA
Apply roles approvals audit logs and test suites so safety compliance and performance are continuously enforced at scale.
Key Features
What makes Kore.ai stand out
- Omnichannel virtual agents with intent tools and knowledge fusion so answers are consistent across chat voice and email
- Agentic workflows that call tools APIs and RPA to complete tasks which turns conversations into outcomes users can trust
- Contact center integrations for NICE Genesys and Salesforce so routing reporting and compliance stay intact
- AI for Work search that unifies knowledge across silos and delivers grounded answers with citations and permissions
- Analytics quality management and testing suites so leaders measure deflection CSAT and safety at scale
- Security controls with roles approvals audit logs and model governance for regulated industries
- Agent marketplace with vertical templates so launches start faster with proven flows and data structures
- APIs SDKs and web components so teams extend behavior and embed assistants into existing apps safely
Use Cases
How Kore.ai can help you
- Deflect high volume support intents with grounded virtual agents that escalate cleanly to human experts when confidence is low
- Equip human agents with AI suggestions knowledge and summarization to reduce handle time without losing accuracy
- Automate back office processes such as refunds or entitlement checks by connecting agents to CRMs ERPs and ticketing
- Expose enterprise search that respects permissions and citations so employees find reliable answers quickly
- Launch a vertical starter agent such as banking or travel then customize flows and data for your rules and channels
- Run controlled pilots with A B experiments and QA so accuracy safety and ROI are proven before full rollout
- Replace brittle IVR trees with natural language voice bots that route intent and complete self service actions
- Measure business impact with dashboards that track deflection containment CSAT and average handle time over time
Perfect For
CX leaders operations owners and IT security teams in regulated enterprises who need controllable AI agents that integrate with existing stacks and meet audit standards
Quick Information
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Frequently Asked Questions
How is Kore.ai priced and what should we expect at entry?
How does Kore.ai connect to our contact center and CRM stack?
What steps ensure responses are safe and accurate for regulated industries?
Can we start with a template agent for our industry?
How do we measure ROI during rollout and after?
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