Best chatbots AI Tools 2025
Explore 29+ of the best AI chatbot tools for 2025 and review our complete AI tools list for conversational automation, customer support, sales assistance, and business messaging. Compare chatbot AI tools used by websites, e-commerce stores, agencies, SaaS companies, customer service teams, and enterprises. Check features, pricing, integrations, and verified user reviews to find the best AI chatbots for your needs.
What are chatbots AI Tools?
Chatbot AI tools use Natural Language Processing, machine learning, and advanced conversational models to engage users, answer questions, automate support, provide recommendations, handle tasks, and improve overall communication. These include AI chatbots for websites, conversational AI assistants, AI customer service tools, AI lead generation chatbots, AI bot builders, AI automation platforms, and omnichannel chat systems. Popular tools include ChatGPT (and its custom GPTs), Intercom's Fin AI, Tidio, Zendesk, Drift, and ManyChat. Compare 29+ AI chatbot tools on this page to find the best solution for your needs.
Key Benefits of Using AI Chatbots Tools
- Instant, Automated Support: AI chatbots respond to customers 24/7, handling questions, complaints, booking requests, and product information
- Higher Conversion Rates: AI assistants engage visitors, recommend products, collect qualified leads, and guide users through funnels
- Lower Operational Costs: Companies reduce customer service load by automating repetitive tasks and handling frequently asked questions instantly
- Personalized User Experiences: AI adapts responses based on user behavior, previous messages, and browsing history
- Multi-Channel Coverage: Chatbots work across websites, apps, social media (like WhatsApp and Messenger), email, help desks, and CRM systems
- Scalable for All Business Sizes: Startups, agencies, and enterprise teams use AI chat tools to serve global audiences without increasing staff proportionally
How to Choose the Right Chatbots AI Tool
When selecting an AI chatbots tool, consider these factors:
- Match the Tool to Your Use Case: Customer support & self-service, lead generation & qualification, sales & product recommendations, booking & reservation management, e-commerce returns & order tracking, internal IT or HR support, workflow automation
- Compare Features: Advanced Natural Language Understanding (NLU), multilingual support and localization, custom conversation flow builders (no-code), knowledge base integration and RAG (Retrieval-Augmented Generation), seamless live chat handoff integration, API and webhook support for custom workflows, CRM syncing and data enrichment, detailed analytics and reporting
- Review Pricing Options: Free tiers for basic automation, starter plans ($10 to $30 per month), business plans ($30 to $80 per month, often per seat or based on resolution volume), enterprise automation suites with advanced AI (custom pricing)
- Check Integrations: Look for compatibility with Shopify, WooCommerce, Wix (e-commerce), HubSpot, Salesforce (CRM), Intercom, Zendesk, Freshdesk (helpdesk), Facebook Messenger, WhatsApp, Slack (messaging), and WordPress (CMS)
- Verify Performance Through Reviews: Check accuracy, ease of setup, reliability, and measurable improvements in customer satisfaction and ticket deflection rates
Latest Chatbots AI Trends in 2025
The AI chatbot landscape is evolving rapidly. Key 2025 trends include: Autonomous Conversational Agents that handle multi-step tasks such as processing refunds, initiating bookings, and full order troubleshooting without human intervention; Hybrid AI and Human Support where chatbots manage initial responses and triage, then transfer seamlessly to staff with the full conversation history and AI-summarized context; Advanced Personalization with AI offering highly specific product recommendations based on real-time browsing behavior, past purchases, and expressed sentiment; Voice-Enabled Chatbots adding voice input and output for hands-free customer interactions and support hotlines; AI for Internal Operations with companies widely using chatbots for IT support, HR policy questions, onboarding, and automating internal processes; and Growing Adoption Across Industries with more than 65% of businesses now using AI chatbot tools for support and sales automation.
Frequently Asked Questions
What is the best AI chatbot tool in 2025?
Top platforms include ChatGPT-based custom bots, Intercom's Fin AI, Tidio, Drift, and Zendesk AI. The best tool depends heavily on your primary use case (e.g., sales vs. support) and automation needs.
Are there free AI chatbot tools?
Yes. Many chatbot AI tools offer free plans, including basic automation, live chat features, and simple chat flows.
Which AI chatbot is best for websites?
ChatGPT-powered bots, Intercom AI, and Tidio are popular choices for robust website chat engagement and fast customer support, often offering a smooth human handoff.
Which AI chatbot is best for e-commerce?
Tools like Gorgias, Tidio, and ManyChat (for social commerce) are strong, as they deeply integrate with platforms like Shopify to instantly process product recommendations, order tracking, and returns.
Can AI fully replace human support?
AI handles repetitive tasks exceptionally well but cannot fully replace human support. Humans are still required for complex, sensitive, high-empathy, or highly regulated issues.
How much do AI chatbot tools cost?
Pricing ranges from free tiers to $10–$30 per month for starter plans and $30–$80 per month for business features. Enterprise automation suites require custom quotes.
Can AI chatbots integrate with CRM systems?
Yes. The majority of AI chatbot tools integrate directly with major platforms like HubSpot, Salesforce, Zoho, and Microsoft Dynamics.
Claude
Anthropic's AI assistant focused on safety, accuracy, and helpfulness for analysis, writing, coding, and complex reasoning tasks.
ChatGPT
OpenAI's flagship AI assistant powered by GPT-4o with vision, voice, and real-time web access. Used by 300M+ weekly users for writing, coding, research, and problem-solving. Enterprise features include custom GPTs and team workspaces.
Chatbase
Build custom AI chatbots trained on your website, documents, and FAQs in minutes. No-code platform for 24/7 customer support with auto-responses in 95+ languages, lead capture, and analytics. Trusted by 50,000+ businesses worldwide.
Intercom
AI-first customer service platform with chatbots, help desk, and proactive messaging.
Chatfuel
Leading Instagram and Facebook Messenger chatbot platform for ecommerce. No-code automation for DM responses, abandoned cart recovery, and personalized campaigns. Powers 10M+ daily conversations for brands like Adidas and LEGO.
Gemini Live
Google's advanced AI assistant that provides conversational interactions and multimodal capabilities.
Google Gemini
Google's advanced AI assistant with multimodal understanding, real-time search integration, and deep Google Workspace connectivity. Features Memory for personalization and Temporary Chats for privacy. Excels at research, analysis, and tasks requiring current information.
ManyChat
Leading chat marketing platform for Facebook Messenger, Instagram, WhatsApp, and SMS automation.
Mitsuku Kuki
Award-winning AI chatbot that provides human-like conversation and customer service automation.
Poe
Multi-model AI platform providing access to various AI assistants including ChatGPT, Claude, and custom bots in one interface.
Bard
Google's conversational AI assistant now powered by Gemini Pro, offering multimodal understanding, Google Search integration, and real-time information access for research, creativity, and productivity.
Character.ai
Chat with AI characters that have unique personalities, voices, and memories. Explore millions of user-created personas from historical figures to anime characters, or build your own with advanced customization. Free with optional C.ai+ subscription.
ChatBot.com
Enterprise chatbot platform with drag-and-drop builder, AI-powered conversation design, and 80+ templates. Deploy across website, Facebook, Instagram, WhatsApp, and Slack. Built by LiveChat—trusted by 38,000+ businesses worldwide.
Pi
Personal AI assistant from Inflection AI designed for natural, supportive conversations and personal advice.
Tidio
All-in-one customer service platform combining live chat with AI chatbots for sales and support.
Voiceflow
Collaborative platform for designing, prototyping, and building voice and chat assistants.
Botpress
Open-source conversational AI platform for developers to build advanced chatbots with visual flow builder.
Botsonic
AI-powered conversational platform that creates intelligent chatbots for customer service and engagement.
Kore.ai
Enterprise conversational AI platform for building and deploying intelligent virtual assistants.
Botsify
AI-powered chatbot platform that helps businesses create and deploy conversational AI for customer service.
DeepPavlov
Open-source conversational AI framework for building chatbots and virtual assistants with pre-trained NLP models.
Landbot
No-code chatbot builder creating conversational experiences for web, WhatsApp, and Facebook Messenger.
Quickchat
AI-powered conversational platform that creates multilingual chatbots for customer service and engagement.
Aide
AI customer support automation platform learning from support tickets to provide instant accurate answers. Automates repetitive queries, suggests responses to agents, and identifies knowledge gaps. Integrates with Zendesk, Intercom, and Freshdesk with continuous learning from resolved tickets.
Fini AI
Create AI chatbots for customer support that integrate with your knowledge base in minutes.
Fyxer
AI-powered customer service platform that provides intelligent support automation and ticket management.
Grok
AI-powered conversational assistant developed by X (formerly Twitter) for real-time information and assistance.
Poly.ai
AI-powered character creation platform that builds interactive AI characters for various applications.
Replika
AI companion chatbot designed for emotional support and meaningful conversations to improve mental wellbeing.