Tidio

Tidio is built to help teams handle customer conversations across live chat and ticketing while layering in automation for faster responses and lead capture. On the pricing page, Tidio presents add-ons for automation, including Lyro AI Agent for handling customer requests and Flows for contextual sales and lead generation paths. Lyro is positioned to answer common questions and perform recurring tasks, while Flows are positioned as no code conversion paths that trigger at key moments in the customer journey. Both products are available as stand-alone add-ons with a 7-day free trial and published starting prices, which makes it easier to pilot and measure impact. A solid rollout starts by defining the top intent categories you want to automate, then building a knowledge base that matches your real policy and product language. For conversions, design Flows around a small number of high value journeys, such as product selection, shipping reassurance, and quote requests, and track outcomes like resolution rate and assisted revenue. For risk control, keep a clear human handoff path and audit automated replies for accuracy, especially when policies change. With careful setup, Tidio can reduce response time, increase self service, and turn support and sales chat into a measurable funnel rather than a busy inbox.