Smartlook
Product analytics with session replay events funnels heatmaps and new page analytics that merge quantitative and qualitative insights for web and mobile teams.
Overview
Smartlook captures how users experience your product and ties qualitative video to quantitative metrics so teams can debug prioritize and optimize faster. Session replay shows real interactions across devices while events funnels and cohorts quantify reach and drop off. Heatmaps and page analytics visualize engagement so design changes are grounded in evidence.
Filters and segments isolate behaviors like rage clicks slow APIs or specific versions and Jira Slack and GA integrations push insights into daily workflows. Privacy tools mask sensitive fields and control IPs while role based access and SSO keep governance simple. A free tier gets teams started and paid plans unlock higher session volumes and advanced features with transparent pricing on review and marketplace sites.
Typical results include faster bug reproduction fewer support loops and better experiment decisions because the team can watch what the metric implies.
Key features
- Session replay at scale: Watch real user journeys across devices to see context behind metrics and reproduce issues quickly
- Events funnels and cohorts: Quantify behaviors drop offs and retention to prioritize fixes and opportunities
- Heatmaps and page analytics: Visualize clicks scroll depth and engagement to guide layout and content decisions
- Rage click and error detection: Surface frustration patterns API slowdowns and console errors for engineering triage
- Segmentation and filters: Slice by device version campaign locale or feature flags to see who is affected and how
- Integrations to team tools: Send clips and events to Jira Slack GA and BI so insights reach owners immediately
- Privacy and masking controls: Redact sensitive fields IPs and inputs to meet policy and compliance needs
- Mobile and web SDKs: Instrument apps and websites with consistent metrics and replay across platforms
Best for
- Debug hard to reproduce issues by watching sessions with console logs to speed fixes
- Prioritize roadmap using funnels cohorts and replay to see actual friction points
- Improve onboarding by testing layouts and measuring drop off in first run experiences
- Guide design changes with heatmaps and page analytics that show what users try to do
- Support agents attach replays to tickets to reduce back and forth and improve CSAT
- Product managers validate hypotheses by pairing metrics with real context before committing sprints
- QA teams verify fixes and compare before after behavior in controlled cohorts
- Analysts enrich dashboards with qualitative clips to humanize KPI movements
Capabilities
Sessions & Context
Record user journeys with console logs to reproduce issues and understand behavior across devices and versions.
Events & Funnels
Track actions outcomes and drop off then build cohorts to understand retention and feature impact over time.
Heatmaps & Pages
View clicks scrolls and attention to guide layout copy and navigation decisions backed by evidence.
Workflows & Privacy
Push clips to Jira Slack and GA while masking sensitive fields and applying SSO and roles for governance.
Frequently Asked Questions
Is there a free plan?
Yes Smartlook offers a free tier for getting started with session replay heatmaps and core analytics.
What do paid plans start at?
Recent price lists on marketplaces show paid plans starting around $55 per month confirm limits on the pricing page.
Do you support mobile apps?
Yes SDKs exist for iOS Android and other platforms so teams unify web and app insights.
How do you protect sensitive data?
Use masking IP controls and role based access to keep PII out of recordings while preserving analytic value.
Can I export data?
Integrations and APIs allow exports and syncing with BI or warehouses depending on plan.
Does replay hurt performance?
SDKs sample and optimize capture to reduce overhead while preserving essential signals.
Is there a heatmap wait?
Page analytics and heatmaps are generated quickly and can be triggered from replays to save time.
Can we integrate with Jira and Slack?
Yes clips and events can be sent directly to Jira and shared to Slack to speed triage and collaboration
