Smartling AI
Enterprise localization platform combining AI translation workflow automation and human in the loop quality programs with connectors and governance.
Overview
Smartling centralizes translation at scale by combining AI engines workflow automation and human linguists in one platform. Content flows in from connectors to CMS design repositories mobile strings help centers and marketing automation. Teams choose modes such as AI Hub for high volume automated content AI Translation for cost effective quality and AI Human Translation when brand risk is high.
Glossaries and style guides guide consistent outputs and quality programs score results continuously. Managers orchestrate steps reviewers and vendors while dashboards track spend time to publish and quality indicators. Smartling’s API and webhooks integrate with build systems so releases and campaigns ship on time.
Security includes SSO audit logs roles and data residency options. Pricing is sized to volume languages and workflow and is typically sold by quote with onboarding and managed services available. Organizations select Smartling when they need enterprise scale translation with measurable quality and tight integration to content pipelines.
Key features
- AI modes for different risk levels: Choose automated AI cost effective AI or AI plus human review based on content and brand impact
- Connectors and file integrations: Sync CMS design repos mobile strings and help centers to remove manual handoffs
- Quality program and scoring: Run ongoing evaluations glossaries and style guides to keep tone and terminology aligned
- Workflow automation: Orchestrate steps reviewers vendors and approvals to accelerate time to publish reliably
- Analytics and cost controls: Track spend cycle time and error trends to prioritize improvements and budgets
- Human in the loop options: Assign linguists for high visibility content where nuance and compliance matter
- API and webhooks: Automate submissions deliveries and status in CI CD or campaign tools to avoid delays
- Governance and security: Use SSO roles audit logs and region options to meet enterprise compliance
Best for
- Localize product UIs docs and knowledge bases with continuous delivery into app stores and web
- Translate marketing campaigns landing pages and emails with brand terminology enforcement
- Publish help center articles across languages quickly while tracking deflection and CSAT impact
- Support legal finance and compliance content with human review and tracked approvals
- Operate multilingual chat and support macros grounded on KB with managed variants
- Enable design and UX teams to preview localized layouts before handoff
- Automate release strings with API integration in build pipelines to prevent bottlenecks
- Measure quality cost and speed to guide vendor strategy and model selection
Capabilities
Pipelines & Sources
Use native connectors and file integrations so content moves automatically between systems without manual copy paste.
AI & Human Mix
Select AI modes or human review per content risk apply glossaries and style guides for consistent terminology.
Workflows & Quality
Orchestrate steps approvals and quality scoring while tracking spend and timelines in analytics.
SSO & Audit
Apply SSO roles audit logs and regional options to satisfy enterprise compliance across projects and vendors.
Frequently Asked Questions
How is Smartling priced?
Pricing is by quote and depends on languages volume and workflow options check the plans page or speak with sales.
Can we use only AI?
Yes AI modes exist for high volume content while human review is recommended for high risk assets.
What integrations are available?
Connectors cover major CMS design repos code pipelines and support tools with APIs for custom systems.
How do you manage terminology?
Glossaries style guides and quality programs enforce brand voice and reduce costly rework across locales.
Is data secure?
SSO roles audit logs and region options help meet enterprise compliance and privacy expectations.
Do you handle mobile strings?
Yes file formats and build integrations support continuous localization for iOS and Android apps.
Can we measure ROI?
Dashboards show cost speed and quality over time so teams see the impact of process and engine choices.
Is managed service available?
Yes onboarding and managed services are available for vendor coordination and quality operations
