Chatfuel
WhatsApp Instagram and Facebook automation with flows AI replies broadcasts and CRM tools, official WhatsApp API partner with entry pricing suited to small teams.
Pricing Free / Starts $20 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Fini AI
Agentic support automation that learns from docs and product data to answer customer questions and resolve tickets with usage based pricing and guarantees.
Pricing Free trial, usage based from $0.69 per resolution
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Chatfuel
whatsappinstagramfacebookbroadcastscrm
Shared
automation
Only in Fini AI
supportagentragcsat
Key Features
Chatfuel
- • Official WhatsApp Business API with templates opt ins and quality monitoring
- • Flow builder and AI replies to automate FAQs sales and support
- • Broadcasts and sequences with segmentation and A B testing
- • Inbox and assignment for agent handoff with conversation history
- • Integrations and webhooks to sync leads orders and events
- • Shop tools for catalogs payments and order updates where supported
Fini AI
- • Connects to help centers CRMs and product data
- • Retrieval grounded answers with tool use
- • Per resolution pricing model with guarantees
- • Escalation with transcripts and suggested steps
- • Analytics for CSAT deflection and gaps
- • Multi language support for global teams
Use Cases
Chatfuel
- → WhatsApp sales with catalogs order updates and cart recovery
- → Support deflection for FAQs with agent handoff on signals
- → Lead capture and qualification for ads and landing pages
- → Reengagement campaigns with reminders and promotions
- → Appointment booking reminders and confirmations
- → Instagram DM automation for creators and shops
Fini AI
- → Deflect repetitive how to and billing questions
- → Guide users through step by step troubleshooting
- → Trigger resets refunds or workflow actions safely
- → Prepare clean transcripts for human agents
- → Identify content gaps from failed answers
- → Offer multilingual support on chat and email
Perfect For
Chatfuel
growth marketers ecommerce managers and service teams using WhatsApp Instagram and Facebook who need automation broadcasts and agent handoff with simple paid tiers
Fini AI
support leaders ops teams and product managers who want measurable deflection higher CSAT and grounded answers without building an in house agent stack
Capabilities
Chatfuel
Flows and AI Replies Intermediate
Broadcasts and Segments Intermediate
Agent Inbox Basic
APIs and Shops Intermediate
Fini AI
Docs and history Professional
Tools and playbooks Professional
Analytics and CSAT Intermediate
Permissions and tone Intermediate
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