Fini AI
Agentic support automation that learns from docs and product data to answer customer questions and resolve tickets with usage based pricing and guarantees.
Pricing Free trial, usage based from $0.69 per resolution
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Kore.ai
Enterprise platform for AI agents across service work and process with orchestration guardrails and governance plus an agent marketplace and deep contact center integrations.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Fini AI
supportagentragautomationcsat
Shared
None
Only in Kore.ai
enterprisechatbotsagentscontact-centerorchestrationgovernance
Key Features
Fini AI
- • Connects to help centers CRMs and product data
- • Retrieval grounded answers with tool use
- • Per resolution pricing model with guarantees
- • Escalation with transcripts and suggested steps
- • Analytics for CSAT deflection and gaps
- • Multi language support for global teams
Kore.ai
- • Omnichannel virtual agents with intent tools and knowledge fusion so answers are consistent across chat voice and email
- • Agentic workflows that call tools APIs and RPA to complete tasks which turns conversations into outcomes users can trust
- • Contact center integrations for NICE Genesys and Salesforce so routing reporting and compliance stay intact
- • AI for Work search that unifies knowledge across silos and delivers grounded answers with citations and permissions
- • Analytics quality management and testing suites so leaders measure deflection CSAT and safety at scale
- • Security controls with roles approvals audit logs and model governance for regulated industries
Use Cases
Fini AI
- → Deflect repetitive how to and billing questions
- → Guide users through step by step troubleshooting
- → Trigger resets refunds or workflow actions safely
- → Prepare clean transcripts for human agents
- → Identify content gaps from failed answers
- → Offer multilingual support on chat and email
Kore.ai
- → Deflect high volume support intents with grounded virtual agents that escalate cleanly to human experts when confidence is low
- → Equip human agents with AI suggestions knowledge and summarization to reduce handle time without losing accuracy
- → Automate back office processes such as refunds or entitlement checks by connecting agents to CRMs ERPs and ticketing
- → Expose enterprise search that respects permissions and citations so employees find reliable answers quickly
- → Launch a vertical starter agent such as banking or travel then customize flows and data for your rules and channels
- → Run controlled pilots with A B experiments and QA so accuracy safety and ROI are proven before full rollout
Perfect For
Fini AI
support leaders ops teams and product managers who want measurable deflection higher CSAT and grounded answers without building an in house agent stack
Kore.ai
CX leaders operations owners and IT security teams in regulated enterprises who need controllable AI agents that integrate with existing stacks and meet audit standards
Capabilities
Fini AI
Docs and history Professional
Tools and playbooks Professional
Analytics and CSAT Intermediate
Permissions and tone Intermediate
Kore.ai
Virtual Agents Enterprise
Agent Copilot Professional
Tools and Workflows Professional
Security and QA Enterprise
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