Chatbase
Train AI support agents on your content and integrate with chat widgets help desks and automations with a free tier and paid plans for higher volume and actions.
Pricing Free / Starts $40 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Kore.ai
Enterprise platform for AI agents across service work and process with orchestration guardrails and governance plus an agent marketplace and deep contact center integrations.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Chatbase
ai-agentsupportknowledge-basewidgetintegrationsanalytics
Shared
None
Only in Kore.ai
enterprisechatbotsagentscontact-centerorchestrationgovernance
Key Features
Chatbase
- • Ingest websites PDFs and docs to ground answers with citations and sources
- • Embed chat widget or connect channels for web and product support
- • AI actions to trigger tickets CRM lookups and workflows via APIs
- • Topic analytics to surface gaps deflections and improvement areas
- • Data controls with scopes environment keys and retention settings
- • Integrations for Help Scout Zendesk HubSpot Slack and more
Kore.ai
- • Omnichannel virtual agents with intent tools and knowledge fusion so answers are consistent across chat voice and email
- • Agentic workflows that call tools APIs and RPA to complete tasks which turns conversations into outcomes users can trust
- • Contact center integrations for NICE Genesys and Salesforce so routing reporting and compliance stay intact
- • AI for Work search that unifies knowledge across silos and delivers grounded answers with citations and permissions
- • Analytics quality management and testing suites so leaders measure deflection CSAT and safety at scale
- • Security controls with roles approvals audit logs and model governance for regulated industries
Use Cases
Chatbase
- → Website support that answers FAQs and links to help articles with context
- → Authenticated product support with secure knowledge partitions
- → Order status checks refunds or bookings via AI actions and webhooks
- → Deflection of repetitive issues to free agents for complex cases
- → Partner or reseller portals served by brand specific knowledge
- → Self service for trials and onboarding with progressive discovery
Kore.ai
- → Deflect high volume support intents with grounded virtual agents that escalate cleanly to human experts when confidence is low
- → Equip human agents with AI suggestions knowledge and summarization to reduce handle time without losing accuracy
- → Automate back office processes such as refunds or entitlement checks by connecting agents to CRMs ERPs and ticketing
- → Expose enterprise search that respects permissions and citations so employees find reliable answers quickly
- → Launch a vertical starter agent such as banking or travel then customize flows and data for your rules and channels
- → Run controlled pilots with A B experiments and QA so accuracy safety and ROI are proven before full rollout
Perfect For
Chatbase
support leaders operations owners and product teams that want grounded AI agents analytics and workflow actions to reduce response time and cost
Kore.ai
CX leaders operations owners and IT security teams in regulated enterprises who need controllable AI agents that integrate with existing stacks and meet audit standards
Capabilities
Chatbase
Your Content Professional
AI Actions Professional
Deflection and Gaps Intermediate
Widget and APIs Intermediate
Kore.ai
Virtual Agents Enterprise
Agent Copilot Professional
Tools and Workflows Professional
Security and QA Enterprise
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