U
productivity

Unbabel

Enterprise language operations for CX: AI + human workflows integrated with CRM/helpdesk; volume-based enterprise pricing.
unbabel cx ai-human
Beginner Level
Enterprise, quote-based (market data suggests ~$120k+/year for larger programs)
Starting Price
Try Unbabel
Category
productivity
Setup Time
< 2 minutes
productivity
Category
Beginner
Difficulty
Active
Status
Web App
Type

What is Unbabel?

Multilingual CX, Standardized — Unbabel

Meet customers in any language without fracturing workflows. Unbabel plugs into your CRM/helpdesk so agents stay in one UI while content routes through AI, MT, and human post-edit by policy. Quality estimation and analytics protect CSAT, SLAs keep speed predictable, and governance consolidates spend and vendors under one program. Pricing is volume-based and negotiated for scale; larger deployments are commonly structured as annual contracts.

Key Capabilities

What makes Unbabel powerful

CRM/Helpdesk Integrations

Turn on multilingual chat/tickets without switching tools; retain routing and macros.

Implementation Level Intermediate

Quality Estimation

Score outputs automatically to decide when to escalate to human review.

Implementation Level Intermediate

Policies & Domains

Tune by channel, market, and content risk to balance speed and quality.

Implementation Level Intermediate

SLAs & Analytics

Track CSAT/AHT and cost per language; enforce vendor and compliance controls.

Implementation Level Professional

Professional Integration

These capabilities work together to provide a comprehensive AI solution that integrates seamlessly into professional workflows. Each feature is designed with enterprise-grade reliability and performance.

Pricing

Start using Unbabel today

Enterprise, quote-based (market data suggests ~$120k+/year for larger programs)

Starting price

Get Started

Quick Information

Category productivity
Pricing Model Paid
Last Updated 12/7/2025

Tags

unbabel cx ai-human crm helpdesk quality-estimation operations

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