ChatBot.com vs Chatfuel
Compare chatbots AI Tools
9% Similar based on 1 shared tag
ChatBot.com
Drag and drop chatbot builder from LiveChat with AI features, integrations and a free trial, suitable for support and lead flows across web and messaging.
Pricing Free trial / $52 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Chatfuel
WhatsApp Instagram and Facebook automation with flows AI replies broadcasts and CRM tools, official WhatsApp API partner with entry pricing suited to small teams.
Pricing Free / Starts $20 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in ChatBot.com
builderlivechattemplateshandoffanalytics
Shared
automation
Only in Chatfuel
whatsappinstagramfacebookbroadcastscrm
Key Features
ChatBot.com
- • Visual flow builder with blocks actions and AI answer features
- • LiveChat integration for smooth agent handoff with context
- • Templates for FAQs bookings order status and lead capture
- • Analytics for volume resolution fallback and satisfaction trends
- • Integrations for CRMs email and webhooks to push data
- • Roles and logs to manage collaboration and compliance
Chatfuel
- • Official WhatsApp Business API with templates opt ins and quality monitoring
- • Flow builder and AI replies to automate FAQs sales and support
- • Broadcasts and sequences with segmentation and A B testing
- • Inbox and assignment for agent handoff with conversation history
- • Integrations and webhooks to sync leads orders and events
- • Shop tools for catalogs payments and order updates where supported
Use Cases
ChatBot.com
- → Automate customer FAQs and route complex issues to agents with context
- → Qualify and capture leads then send to CRM with scoring
- → Provide after hours coverage and callbacks with scheduling
- → Offer order status updates and returns initiation on site
- → Book appointments and send reminders across time zones
- → Run promotions and surveys inside chat with simple logic
Chatfuel
- → WhatsApp sales with catalogs order updates and cart recovery
- → Support deflection for FAQs with agent handoff on signals
- → Lead capture and qualification for ads and landing pages
- → Reengagement campaigns with reminders and promotions
- → Appointment booking reminders and confirmations
- → Instagram DM automation for creators and shops
Perfect For
ChatBot.com
SMBs support teams and marketers that need a visual builder LiveChat handoff and analytics to automate front line conversations
Chatfuel
growth marketers ecommerce managers and service teams using WhatsApp Instagram and Facebook who need automation broadcasts and agent handoff with simple paid tiers
Capabilities
ChatBot.com
Visual Flows Basic
Agent Transfer Intermediate
Analytics Intermediate
CRMs and Webhooks Intermediate
Chatfuel
Flows and AI Replies Intermediate
Broadcasts and Segments Intermediate
Agent Inbox Basic
APIs and Shops Intermediate
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