A
Aiter
AI powered customer support and knowledge automation that turns docs and tickets into a chat assistant with workflows analytics and guardrails for accurate answers.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Grok
xAI assistant with real time search and tool use, accessible through X Premium tiers and an API with usage based pricing.
Pricing From $8 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Aiter
customer-supportknowledge-baseretrievalworkflowsanalyticsguardrails
Shared
None
Only in Grok
assistantlive-searchapimultimodalx
Key Features
Aiter
- • Doc ingestion and retrieval with filters to constrain sources and avoid hallucinations
- • Editor review and examples to approve canonical answers and tone
- • Workflows for status checks updates and ticket creation with safe handoff
- • Integrations to CRMs and help desks to sync transcripts and actions
- • Permissions redaction and retention rules for privacy and compliance
- • Embeddable web widget and in app surfaces with theme controls
Grok
- • X Premium access to Grok models
- • Native tool use and real time search
- • API with optional Live Search billing
- • Model and rate limits by plan tier
- • Web and mobile access inside X
- • Developer docs for model list and usage
Use Cases
Aiter
- → Deflect common how to and policy questions with approved answers
- → Fetch order or subscription status and present clear next steps
- → Create tickets automatically when confidence is low
- → Route VIP or billing issues directly to agents with context
- → Maintain multilingual answers for global audiences
- → Review transcripts for gaps and promote improved content
Grok
- → Ask current events with citations
- → Embed Grok in research dashboards
- → Prototype agents that call tools
- → Use Live Search when freshness matters
- → Run ideation and draft content
- → Answer FAQs with real time lookups
Perfect For
Aiter
support leaders knowledge managers success teams and product ops who want accurate automated answers with workflows and control
Grok
creators researchers developers and teams that want real time answers through X Premium and an API with predictable search costs
Capabilities
Aiter
Docs and Tickets Intermediate
Editor Review Intermediate
Workflows and Handoff Basic
Analytics and Controls Intermediate
Grok
Live sources Professional
X Premium tiers Intermediate
API and tools Intermediate
Multimodal roadmap Basic
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