A
Aiter
AI powered customer support and knowledge automation that turns docs and tickets into a chat assistant with workflows analytics and guardrails for accurate answers.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Chatbase
Train AI support agents on your content and integrate with chat widgets help desks and automations with a free tier and paid plans for higher volume and actions.
Pricing Free / Starts $40 per month
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Aiter
customer-supportretrievalworkflowsguardrails
Shared
knowledge-baseanalytics
Only in Chatbase
ai-agentsupportwidgetintegrations
Key Features
Aiter
- • Doc ingestion and retrieval with filters to constrain sources and avoid hallucinations
- • Editor review and examples to approve canonical answers and tone
- • Workflows for status checks updates and ticket creation with safe handoff
- • Integrations to CRMs and help desks to sync transcripts and actions
- • Permissions redaction and retention rules for privacy and compliance
- • Embeddable web widget and in app surfaces with theme controls
Chatbase
- • Ingest websites PDFs and docs to ground answers with citations and sources
- • Embed chat widget or connect channels for web and product support
- • AI actions to trigger tickets CRM lookups and workflows via APIs
- • Topic analytics to surface gaps deflections and improvement areas
- • Data controls with scopes environment keys and retention settings
- • Integrations for Help Scout Zendesk HubSpot Slack and more
Use Cases
Aiter
- → Deflect common how to and policy questions with approved answers
- → Fetch order or subscription status and present clear next steps
- → Create tickets automatically when confidence is low
- → Route VIP or billing issues directly to agents with context
- → Maintain multilingual answers for global audiences
- → Review transcripts for gaps and promote improved content
Chatbase
- → Website support that answers FAQs and links to help articles with context
- → Authenticated product support with secure knowledge partitions
- → Order status checks refunds or bookings via AI actions and webhooks
- → Deflection of repetitive issues to free agents for complex cases
- → Partner or reseller portals served by brand specific knowledge
- → Self service for trials and onboarding with progressive discovery
Perfect For
Aiter
support leaders knowledge managers success teams and product ops who want accurate automated answers with workflows and control
Chatbase
support leaders operations owners and product teams that want grounded AI agents analytics and workflow actions to reduce response time and cost
Capabilities
Aiter
Docs and Tickets Intermediate
Editor Review Intermediate
Workflows and Handoff Basic
Analytics and Controls Intermediate
Chatbase
Your Content Professional
AI Actions Professional
Deflection and Gaps Intermediate
Widget and APIs Intermediate
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