A
Aiter
AI powered customer support and knowledge automation that turns docs and tickets into a chat assistant with workflows analytics and guardrails for accurate answers.
Pricing By quote
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Fini AI
Agentic support automation that learns from docs and product data to answer customer questions and resolve tickets with usage based pricing and guarantees.
Pricing Free trial, usage based from $0.69 per resolution
Category chatbots
Difficulty Beginner
Type Web App
Status Active
Feature Tags Comparison
Only in Aiter
customer-supportknowledge-baseretrievalworkflowsanalyticsguardrails
Shared
None
Only in Fini AI
supportagentragautomationcsat
Key Features
Aiter
- • Doc ingestion and retrieval with filters to constrain sources and avoid hallucinations
- • Editor review and examples to approve canonical answers and tone
- • Workflows for status checks updates and ticket creation with safe handoff
- • Integrations to CRMs and help desks to sync transcripts and actions
- • Permissions redaction and retention rules for privacy and compliance
- • Embeddable web widget and in app surfaces with theme controls
Fini AI
- • Connects to help centers CRMs and product data
- • Retrieval grounded answers with tool use
- • Per resolution pricing model with guarantees
- • Escalation with transcripts and suggested steps
- • Analytics for CSAT deflection and gaps
- • Multi language support for global teams
Use Cases
Aiter
- → Deflect common how to and policy questions with approved answers
- → Fetch order or subscription status and present clear next steps
- → Create tickets automatically when confidence is low
- → Route VIP or billing issues directly to agents with context
- → Maintain multilingual answers for global audiences
- → Review transcripts for gaps and promote improved content
Fini AI
- → Deflect repetitive how to and billing questions
- → Guide users through step by step troubleshooting
- → Trigger resets refunds or workflow actions safely
- → Prepare clean transcripts for human agents
- → Identify content gaps from failed answers
- → Offer multilingual support on chat and email
Perfect For
Aiter
support leaders knowledge managers success teams and product ops who want accurate automated answers with workflows and control
Fini AI
support leaders ops teams and product managers who want measurable deflection higher CSAT and grounded answers without building an in house agent stack
Capabilities
Aiter
Docs and Tickets Intermediate
Editor Review Intermediate
Workflows and Handoff Basic
Analytics and Controls Intermediate
Fini AI
Docs and history Professional
Tools and playbooks Professional
Analytics and CSAT Intermediate
Permissions and tone Intermediate
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