Smartlook
What is Smartlook?
Discover how Smartlook can enhance your workflow
Key Capabilities
What makes Smartlook powerful
Sessions & Context
Record user journeys with console logs to reproduce issues and understand behavior across devices and versions.
Events & Funnels
Track actions outcomes and drop off then build cohorts to understand retention and feature impact over time.
Heatmaps & Pages
View clicks scrolls and attention to guide layout copy and navigation decisions backed by evidence.
Workflows & Privacy
Push clips to Jira Slack and GA while masking sensitive fields and applying SSO and roles for governance.
Key Features
What makes Smartlook stand out
- Session replay at scale: Watch real user journeys across devices to see context behind metrics and reproduce issues quickly
- Events funnels and cohorts: Quantify behaviors drop offs and retention to prioritize fixes and opportunities
- Heatmaps and page analytics: Visualize clicks scroll depth and engagement to guide layout and content decisions
- Rage click and error detection: Surface frustration patterns API slowdowns and console errors for engineering triage
- Segmentation and filters: Slice by device version campaign locale or feature flags to see who is affected and how
- Integrations to team tools: Send clips and events to Jira Slack GA and BI so insights reach owners immediately
- Privacy and masking controls: Redact sensitive fields IPs and inputs to meet policy and compliance needs
- Mobile and web SDKs: Instrument apps and websites with consistent metrics and replay across platforms
Use Cases
How Smartlook can help you
- Debug hard to reproduce issues by watching sessions with console logs to speed fixes
- Prioritize roadmap using funnels cohorts and replay to see actual friction points
- Improve onboarding by testing layouts and measuring drop off in first run experiences
- Guide design changes with heatmaps and page analytics that show what users try to do
- Support agents attach replays to tickets to reduce back and forth and improve CSAT
- Product managers validate hypotheses by pairing metrics with real context before committing sprints
- QA teams verify fixes and compare before after behavior in controlled cohorts
- Analysts enrich dashboards with qualitative clips to humanize KPI movements
Perfect For
product managers designers engineers analysts and support teams who need both numbers and context to ship better experiences faster
Plans & Pricing
Free / Custom pricing
Visit official site for current pricing
Quick Information
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Frequently Asked Questions
Is there a free plan?
What do paid plans start at?
Do you support mobile apps?
How do you protect sensitive data?
Can I export data?
Does replay hurt performance?
Is there a heatmap wait?
Can we integrate with Jira and Slack?
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