Front AI
What is Front AI?
Discover how Front AI can enhance your workflow
Key Capabilities
What makes Front AI powerful
Copilot Replies
Provide on brand drafts inside threads that humans review and send which preserves control while accelerating throughput in busy queues.
Topics and Routing
Detect intents and label threads so rules prioritize work and SLAs and busy teams focus on the highest impact conversations first.
Autopilot Add On
Resolve narrow intents automatically with reporting on deflection CSAT and handoffs so leaders track savings and quality together.
QA and CSAT
Sample replies for tone and policy then link results to coaching and playbooks which lifts performance over time across segments.
Key Features
What makes Front AI stand out
- Copilot suggested replies inside threads that keep tone on brand and speed response while humans edit and send to maintain control and quality
- Conversation summaries for long threads that allow quick catch up during escalations and handoffs without rereading every message in the timeline
- AI Topics and routing that label intents and prioritize queues so triage time drops and SLAs improve across peak periods and small teams
- Autopilot resolutions as an add on that handles narrow repetitive intents while reporting deflection so leaders see verified savings clearly
- QA automation that reviews samples for tone accuracy and policy then flags coaching moments for managers who guide continuous improvements
- CSAT automation that measures satisfaction and ties back to threads so changes in macros and playbooks can be tested and validated
- CRM and billing context in composer so agents personalize replies with accurate account data and reduce alt tab and copy paste errors
- Analytics by teammate and tag with dashboards that track backlog response time and outcomes so operations improve and bottlenecks are visible
Use Cases
How Front AI can help you
- High volume shared inboxes for support success and operations where speed ownership and tone matter and AI reduces manual triage and drafting
- Account management teams that coordinate with shared context and rely on AI summaries for quick ramps into long threads during renewals and issues
- Small teams handling many channels where AI Topics and rules keep focus on the most urgent conversations and reduce SLA misses
- QA and coaching programs that sample AI and human replies for tone accuracy and compliance which improves performance systematically
- Macro optimization sprints that test GPT style copy and measure CSAT and handle time so best templates are promoted across teams
- Autopilot pilots on repetitive intents like password resets or subscription questions so humans focus on complex cases and relationships
- Escalation workflows that use summaries and tags so experts understand history fast and deliver solutions without long rereads
- Seasonal surges where AI helps triage and draft at scale and analytics guide staffing and process improvements during peaks
Perfect For
support managers operations leads success and account teams who need a collaborative inbox with embedded AI suggestions automation and clear analytics plus enterprise controls for scale and governance
Tags
Plans & Pricing
Free trial / $25 per seat per month / $65 per seat per month / $105 per seat per month
Visit official site for current pricing
Quick Information
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Frequently Asked Questions
What are the base plan prices and AI options?
How do we roll out AI safely?
Does Front integrate with CRM and billing tools?
Can we measure deflection and ROI?
How are permissions and compliance handled?
Will AI support multiple languages?
Is there a trial to evaluate fit?
How are automations limited per tier?
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