Brand24
What is Brand24?
Discover how Brand24 can enhance your workflow
Key Capabilities
What makes Brand24 powerful
Omnichannel Mentions
Capture brand and competitor mentions across social media news blogs forums reviews and podcasts with de duplication and source context.
AI Topics and Sentiment
Cluster themes detect anomalies and quantify sentiment shifts so teams can prioritize crises and opportunities quickly.
Share of Voice
Benchmark reach and engagement versus competitors by channel and timeframe to evaluate strategy and investments.
Alerts and Integrations
Send threshold based alerts and push tasks to Slack help desks and CRMs while exporting data to BI for analysis.
Professional Integration
These capabilities work together to provide a comprehensive AI solution that integrates seamlessly into professional workflows. Each feature is designed with enterprise-grade reliability and performance.
Key Features
What makes Brand24 stand out
- Multi source coverage: Track social media news blogs forums reviews and podcasts to avoid blind spots in fast moving conversations
- Advanced queries: Use Boolean filters and required or excluded terms to reduce noise and focus on relevant intent
- AI insights: Group topics detect anomalies and score sentiment to spot crises and celebrate wins with less manual work
- Influencer discovery: Identify profiles driving reach and engagement to guide outreach partnerships and content plans
- Share of voice: Compare your brand to competitors across channels to understand where you lead or lag and why
- Alerts and routing: Trigger Slack or email alerts at thresholds and push issues into help desks for quick response
- Reporting at speed: Create scheduled PDF or link reports with reach and sentiment highlights for stakeholders
- APIs and exports: Send raw or aggregated data to BI warehouses and CRMs for deeper analysis and activation
Use Cases
How Brand24 can help you
- Crisis response: Catch negative spikes early and mobilize PR playbooks with real time alerts and context snippets
- Campaign analysis: Measure branded hashtags and creative performance by channel region and influencer cohorts
- Competitor watch: Monitor launches pricing buzz and support friction points to inform positioning and enablement
- Product feedback: Mine requests and pain points then tag themes to brief product and success teams with evidence
- Customer care: Prioritize escalations and route to agents with sentiment and reach context to reduce public fallout
- Executive reporting: Ship concise readouts of reach SOV and risk with links to top posts for fast decision making
- Market entry: Track category terms to map local influencers topics and potential brand fit before investments
- UGC curation: Find authentic posts to request rights for and feed social calendars and landing pages with proof
Perfect For
brand managers PR leads social analysts CX leaders and agencies who need accurate listening AI assisted insights and governance ready reports to protect reputation and grow share of voice
Pricing
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Starting price
Quick Information
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Frequently Asked Questions
How does pricing start?
Do you support Boolean queries?
What channels are covered?
Can agencies white label reports?
Is there an API?
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